How can I track my order?

Once your order has been dispatched, you’ll receive an email with your tracking details.

Please allow a few days for tracking to update once your order has been shipped.

Where do you ship to?

We currently ship worldwide.

How much is delivery?

We offer free delivery on all orders, with no minimum spend.

How long will my order take to arrive?

Processing time:
Orders are typically prepared and dispatched within 1–5 working days.

Delivery time:

• UK & USA: 5–15 working days

• International: 10–25 working days

We work with trusted global partners to offer a wider range of pieces, which means delivery times may vary slightly.

While most orders arrive well within these timeframes, occasional delays can occur that are outside of our control.

Will my items arrive together?

Some items may be shipped separately, meaning your order could arrive in more than one package.

There are no additional delivery charges for this.

What if I haven’t received my full order?

If part of your order arrives first, please don’t worry — the remaining items should follow shortly.

If you’re concerned, feel free to contact us and we’ll be happy to check this for you.

Can I cancel or change my order?

We’re unable to amend or cancel orders once they have been placed, so please double-check your details before completing your purchase.

Do you have a size guide?

Some product pages include a size guide to help you choose the best fit.

If you’re unsure, we generally recommend sizing up to allow for growth. Please note that measurements may vary slightly between items.

How should I care for my items?

We recommend washing on a cool or 30°C cycle.

To keep your items looking their best, avoid tumble drying.

How do I contact you?

You can email us at info@fayeandlyla.com  and we aim to respond within 48 hours.

Alternatively, you can use the contact form on our website.

What is your returns policy?

Please visit our Returns & Refunds page for full details on returns and eligibility.

What currency will I be charged in?

All prices are shown in GBP (£).

If you are purchasing from outside the UK, your bank will convert the amount based on the current exchange rate.

Will I need to pay customs or import fees?

For international orders to the USA, customs charges may occasionally apply depending on your country’s regulations.

These fees are set by your local customs authority and are the responsibility of the customer.